An issue where the user is unable to successfully use the features of the Blue Link application. This can manifest in various ways, including the inability to remotely start the vehicle, lock or unlock doors, access vehicle diagnostics, or receive vehicle status updates.
This type of disruption can significantly impact user experience, as connected car services offer convenience and security features. Its presence undermines the core value proposition of having a connected vehicle, potentially leading to frustration and dissatisfaction. The ability to remotely manage and monitor a vehicle has become increasingly important, particularly for security and peace of mind, and thus the disruption is impactful.
