The digital application offered by Fidelity Bank Nigeria provides customers with a means to conduct banking activities via their smartphones or other mobile devices. This platform facilitates a range of services, including balance inquiries, funds transfers, bill payments, and transaction history reviews. For example, a user can remit funds to another account, irrespective of the recipient’s bank, directly from their mobile device, or pay for utility services without visiting a physical branch.
The emergence of such solutions has been crucial in enhancing financial inclusion and accessibility for a wider population. It provides convenience, reduces the need for in-person banking transactions, and contributes to the overall efficiency of banking operations. Historically, the introduction of mobile banking has marked a significant shift from traditional branch-based banking towards a more customer-centric and digitally driven model. It enables 24/7 access to banking services, regardless of geographical location.
